I accidentally purchased the wrong item at your store and contacted customer service immediately to request a return. The next day, I received a message stating that you were experiencing a high volume of inquiries and that I should wait. Since then, two additional days have passed without any update.
Could you please clarify whether this delay is normal? I would appreciate a timely response, as it should not take several days just to inform me how my return will be handled. Thank you for your assistance.