No longer counting steps

English REPORT A BUG
1

All of a sudden my steps are no longer showing up in pikmin. I have doubled checked my permissions to Samsung Health and checked the battery and data saver. I have no clue how to fix this. When i try to contact support it just says thanks for reporting a problem

4 Likes
2

This is happening to me too

2 Likes
3

ME TOO慠

1 Like
4

Hello @megan0617. Welcome to the community forum. Could you please contact us through in-app support so we can check and assist you better? Please choose General Questions when you contact us.

5

Hello @Chippi2497 @cherry7048 . Could you please contact us through in-app support so we can check and assist you better? Please choose General Questions when you contact us.

6

They said they used in app support already. This is happening with my mom and she also has a Samsung. Seems like a pretty big issue that should be better addressed.

To give more detail her steps will only count if the app is open and her screen is unlocked.

1 Like
7

Same issue here. Android

8

There is a separate post for this issue, reinstalling worked for my mom for anyone that hadnā€™t tried that yet. There is also this from the other post:

9

Same problem here. My Google fit says I have over 7k steps but bloom says i have 12 steps. Its been this way for over a week. Yes I tried in-game support. I cleared the cache and now Iā€™m gonna try fully uninstalling the game. Iā€™ll stop playing if its not fixed, getting tired of this broken game, this isnā€™t the first time Iā€™ve had this issue.

Update: reinstalling fixed the steps but now i cant see the newsā€¦small price to pay lol

10

Same, and I have reported it as well with zero response.

11

You didnā€™t lose all your data? I considered uninstalling and then reinstalling but Iā€™ve done this with a different game and completely had to start over.