Everytime i recieve a postcord fromna friend, i get stuck on the tooltip tutorial screen, and it wont let me get rid of it or click through the tutorial and i have to restart my game. Any idea why its happening?
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Hello @jayasteral Welcome to the community forum. It would be best to contact us through the in-app support feature so we can assist you better! We’re hoping to hear from you soon!
This happens to me and my Girlfriend too. She is on Apple, I’m on Android. This is a game bug, and not mobile OS specific bug. It happens EVERY time a postcard is recieved. So if you recieved 4, you have to re-boot the game/phone 4 times! 100% Game breaking bug.
I play this game by iPhone 13 Pro, however never experienced this bug.
I’ve been having the exact same issue. As much as it works just closing the game (the postcard is indeed received) it’s really upsetting to have to close it everytime I get a new postcard. 
Hello @BurnsVerse @dldetter . Welcome to the community forum. Please try updating the game to the newest version, as well as your device OS. Also, make sure to have at least 5GB of free space on your device if possible.
Hmm well did you contact niantic about this 